F.A.Q.
Frequently asked questions about our properties
Everything you need to know before you arrive, answers to the most common questions, so your stay is as seamless as it should be.
What payment methods do you accept?
Guests can pay via bank transfer, debit and credit cards, PayPal, or cash.
Are there any additional charges?
Additional fees may apply:
- Crib rental: €20 for the entire stay
- Pet fee (upon approval): €50 per pet for the entire stay
- Extra bed: €15 for the entire stay
- Late check-in: €40 up to 11:00 PM, €50 after 11:00 PM
- Early check-in and late check-out: priced individually based on guest requests
Is payment required at the time of booking?
A 50% deposit is required at the time of booking.
Cancellations made within the specified policy timeframe will receive a full refund.
Bookings canceled outside the cancellation policy terms will be charged 100% of the total amount.
For non-refundable rates, full payment is required upon booking.
Is a security deposit required?
Yes, but only for select property types.
Does the daily rate include tourist taxes?
No. Taxes vary depending on the municipality where the property is located and must be added separately.
How much are the cleaning fees?
It depends on the property. The exact amount is detailed in your booking summary.
What is the cancellation policy?
A 50% deposit is required to confirm your booking.
- Cancellations made more than 7 days before check-in will receive a full 50% refund.
- Cancellations within 7 days of check-in are non-refundable for the 50% deposit.
- Bookings made within 7 days of check-in require full payment at the time of reservation.
- Non-refundable rates require 100% payment upon booking.
Can I modify or update an existing booking?
Yes, it is possible, provided it falls within the cancellation policy timeframe.
Can I book directly through your website?
Absolutely yes. Simply follow the straightforward instructions on the website to complete your booking.
What are the benefits of booking directly instead of through Booking or Airbnb?
Book direct to secure the best rate and enjoy exclusive access to personalized offers.
What are the check-in and check-out times?
Check-in is available from 4:00 PM onwards.
- Self check-in: flexible arrival anytime after 4:00 PM.
- Assisted check-in: must be completed by 9:00 PM. Arrivals after 9:00 PM incur a late check-in fee of €40 up to 11:00 PM, and €50 thereafter.
Check-out is scheduled between 7:00 AM and 10:30 AM.
Late check-out may be available subject to availability and guest requests.
We are committed to accommodating your needs with the utmost flexibility and care.
Do you offer an app or digital check-in system?
Yes. The App is available for both Android and iOS, allowing you to complete your check-in independently and effortlessly. All necessary instructions will also be sent via chat, enabling you to check in online even without the app.
What should I do when checking out of the apartment?
For properties with self check-in: please turn off all lights, dispose of the trash, and return the keys to their original location.
For properties with in-person check-out: a member of our team will be there to assist you with the departure process.
What if something goes wrong during your stay?
Once we receive your report, our customer care team will promptly contact the guest to address the issue. If it cannot be resolved remotely, our maintenance team will step in to provide on-site assistance.
Is there a dedicated support service or contact number available, including WhatsApp, for any assistance you may need?
Yes. You can reach us at: +39 3911863958.
How can I reach you via WhatsApp or chat during my stay?
You can reach us via WhatsApp, through the chat feature on the OTA platform where you made your booking, or by phone.
Our customer care team is fluent in Italian, English, Spanish, French, and Portuguese.
Are pets welcome during your stay?
Yes, pets are welcome with prior approval and a €50 fee per animal for the entire stay. Pet presence must be communicated and authorized at the time of booking.
Are linens and towels provided in the apartments?
Yes. Bed linens and towels are included in the booking and will be provided in the villa.
Are mid-stay cleanings included?
No. Intermediate cleaning is available upon request for an additional fee.
Can I arrange for an additional housekeeping service?
Yes, you can request additional cleaning services and linen changes for an extra fee.
What appliances are included in the apartment?
It depends on the amenities of the house or villa. Every property is equipped with a refrigerator.
Are cleaning products provided?
Yes, this depends on the individual property’s amenities.
Can I find basic ingredients for cooking in the kitchen?
Yes, it depends on the amenities provided by the property.
Is tap water safe to drink?
Yes. All the accomodations offer potable water.
Are the apartments equipped with air conditioning and heating?
Yes, it depends on the property’s amenities.
Is smoking allowed inside the apartment or in outdoor areas?
Smoking is not permitted inside the house. Outdoor areas are designated for smoking.
Do you provide cribs or high chairs for young children?
Yes. Upon explicit guest request and subject to availability, a crib can be provided for a fee of €20 per stay.
Is it possible to add a single bed to the rooms?
It depends on the specific features of the rooms.
How can I book multiple rooms for a group?
For group bookings, please contact us directly to explore the best tailored options.
Is parking available?
It depends on the type of property.
Do you offer shuttle service to and from the station or airport?
Yes. We offer a dedicated shuttle service to and from the airports.
How can I reach the property by public transportation?
Depending on the property’s location, it can be conveniently accessed by bus or train.
Are bicycles or scooters available for rent nearby?
Yes. Depending on the home’s location, we can recommend local businesses that provide bike and scooter rentals.
Do you offer transfer services?
Yes. We can arrange a variety of transfers tailored to the guest’s needs, subject to availability.
Do you offer breakfast or partnerships with nearby restaurants?
Yes. We provide detailed recommendations for our partner bars and restaurants.
Do you offer products for celiac or specific dietary requirements?
If breakfast is included and you have a specific request, we will do our best to accommodate it.
Do you offer local experiences or activities such as tours, tastings, or excursions?
No, this service is not available at the moment.
What sustainable practices do you implement?
We champion eco-conscious practices by minimizing electricity, water, and plastic usage.
What languages do you speak?
Italian, English, Spanish, French, and Portuguese.
Properties in Puglia
The allure of tradition
The ease of design
White stone, light, architecture and considered detail.
OSTUNI • CISTERNINO • ROSAMARINA • TARANTO
